SHIPPING & RETURNS
We want you to be happy with your purchase! We understand that there are risks and uncertainties involved in online shopping, so we will gladly accept refunds or exchanges on all of our products.
We will need you take a picture of the item received and to return the items in original condition. The returned items must be unopened, undamaged, and returned with its original packaging.
Shipping costs are refundable only if we made a mistake or there is a defect with the product. Otherwise you are responsible for return shipping costs.
Please Email us at firstname.lastname@example.org first for further instructions and where to return an item ordered.
Step to follow to return item(s)/package:
- You may use any shipping method you like as long as a tracking number can be provided.
- Carefully package the items in the original shipping box or a suitable shipping box.
- Make sure you include your order number so that we know who it's from!
- Returns are accepted within 30 business days after purchase as long as the mossvibe package is unopened, undamaged, and returned with its original packaging.
- Send returns to:
Address: 224 W CAMPBELL RD STE #321 RICHARDSON TEXAS 75080